Our return policy lasts 14 days after receiving your order. If more than 14 days have gone by since the arrival of your product, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards cannot be returned or refunded. Below at ‘Shipping’ we provide more information about handling your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Kindly note that shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
There are certain situations where no or only partial refunds is granted (if applicable), such as damage incurred to the product during transport.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This will be processed by the same third party that handles the initial payment. If you have not received your refund within a week of receiving our confirmation, please contact firstname.lastname@example.org.
Exchanges (if applicable)
If you want to exchange your item, please send us an email at email@example.com informing us of the desired exchange, the original purchased product and the item you would like to receive. Next, send the item you want to exchange to our address listed below. Once we have received your item we will dispatch the desired item.
To return your product, you should mail your product to: Nobelstraat 29-4, 3846 CE, Harderwijk, The Netherlands.
You will be responsible for paying for your own shipping costs for returning/exchanging your item. You will also be responsible for the products until they are received at our address. We recommend you use a trackable shipping method and might consider insurance for higher valued goods.
Reedin International BV
Karel Doormanstraat 1A, 2202 JE, Noordwijk (NL)